Shipping policy

🚚 Shipping Policy – Moments on a Magnet

At Moments on a Magnet, we aim to get your custom photo magnets to you as quickly and safely as possible. Below is everything you need to know about our shipping process.

📦 Processing Times

  • All orders are handmade and typically dispatched within 1–2 business days.

  • You’ll receive a confirmation email with tracking details once your order has shipped.

🇦🇺 Shipping within Australia

  • We ship Australia-wide via standard and express delivery options.

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days (depending on location)

Please note: delivery times are estimates and may vary due to public holidays, peak seasons, or postal delays.

🛍️ Shipping Costs

  • Flat-rate shipping is calculated at checkout.

  • Free or discounted shipping may apply during promotions — keep an eye out!

📬 Delivery Issues

If your order hasn't arrived within the expected timeframe, or if there’s an issue with your delivery, please contact us at admin@momentsonamagnet.com.au. We’ll do our best to assist you.